FAQ - Biologique Recherche Singapore

General

BareSkin Elements is an official authorised retailer for Singapore. All Biologique Recherche are directly from main distributor in Singapore. Each Biologique Recherche product has a Prooftag© sticker. It composes of a QR code which proves product authenticity.

BareSkin Elements strives to offer our customers excellent skincare products, customer service and intuitive navigation on our web platform, simply the best in all aspects. Our skincare experts are fully at your disposal for personalized virtual consultations, from recommending suitable products to developing a proper skincare regimen via email and phone. Even if you are shopping online, the experience will be exactly like in the brick and mortar shops.

In addition, BareSkin Elements offers attractive loyalty program designed to make your experience as delightful as feasible with a good range of perks

The original formulas in P50 1970 Lotion contains phenol, which is an ingredient that has been banned in Singapore (Prohibited product). Phenol was responsible for a tingling, burning sensation on the skin and may cause skin irritation. P50 1970 Lotion is also not recommended for pregnant women. Biologique Recherche took the opportunity to reformulate phenol-free Lotions P50 to improve the formulas with new and results-driven ingredients. The new formulations of Lotions P50 are available in our online store here.

All Biologique Recherche products are made in their own factory in Suresnes, France. All stocks are directly imported from France.

Yes, of course. However, we advise that you consult us before using any other skin care product especially harsh product such as retinol, alongside your Biologique Recherche care as it may counteract the effects of our products or sensitise your skin.

Each Biologique Recherche product has a Prooftag© sticker. It composes of a QR code which proves product authenticity. 

Animal and vegetal active ingredients in Biologique Recherche products are by-products and all respectful of C.I.T.E.S. guidelines. As a result, we commit to not use raw materials derived from protected or endangered species.

If you are a vegan, you may contact us directly to enquire about certain products. Briefly, you may use Lotions P50 and some quintessential serums which our ingredients tab header do mention whether they are marine, plants or bio.

Yes, you can definitely. Please consult us if you would like to try other BR products and we can advise you accordingly. 

Loyalty Program

Customers with store accounts will automatically earn points for purchases. If you don't have one yet, create a store account now!

Here are all the ways you can earn points. You may login into your account to check your balance or redeem rewards at any time.

  1. Create a store account – 100 points
  2. Make a purchase - 1 point per $1 spent
  3. Birthday Bonus – 50 points (Remember to record your birthday month on the loyalty overlay as shown below and read the eligibility section). 

BareSkin Elements Loyalty Membership Birthday Bonus

 

How do I earn Birthday Bonus?

You must register your birthday month and have at least one qualifying order placed 30 days or earlier prior to the 1st day of your birthday month to receive a Birthday Bonus for that calendar year. Birthday Bonuses will not be granted retroactive for past birthdays. A qualifying order is a fulfilled order that was not cancelled or fully refunded.

If members fill in their birthdays before their birthday month, bonus will be awarded at the beginning of the month.
If members fill in their birthdays during their birthday month, bonus will be awarded at the end of the month.

If your earned points are sufficient to redeem the product, the "Get Code" button will be able to click for redemption. Once you have clicked, a discount code will be generated. After which, click on the product e.g. "Free Rewards - Lait U (250ml), follow the same online transaction procedure, fill in the discount code and complete the order transaction. The order will be processed with zero value for the redeemed product.

Loyalty point Redemption

     

    Friend Referral Campaign

    It is an attractive deal. Campaign is based on interaction between Advocate and Friend.

    If you are an exisiting BareSkin Elements' customer (Advocate), you can trigger a $10 voucher to your Friend via sms, facebook, messenger or link. If your Friend has a shopping cart of at least $250, she is able to use the $10 voucher to offset her purchase. In turn, you'll get $20 voucher to use for next purchase with no minimum purchase.

    Also to note: Our system has fraud protection capabilities (intelligent rules are configured) to prevent misuse of the campaign. This campaign is truly for friend referral.

     

    Unfortunately BareSkin Elements cannot regenerate the referral information for you. We cannot trace the system generated code in our system. Please make sure you do not delete the email.

     

     

    If you have changed your mind to amend your order (in some cases, there are no stock) and after amendment the order is still at least $250 before $10 off, we do allow the order to be amended.

    However, if amended order has resulted in total amount less than $250 before $10 off, we do not allow it due to system design. Please contact us for further discussion.

     

    Unfortunately you can't. Customer can only enjoy one promotion / campaign at a time. It is not to be used in conjunction with any other promotion at the same time.

    Delivery

    In stock items are shipped within 1-2 business days upon receipt of your order. You will receive the next day once we have shipped.

    We will contact you if items are out of stock. In order to maintain the freshness of the products, we do not keep huge quantities of items. However, we do have frequent shipment from Biologique Recherche France HQ every 3-4 weeks. For items which are out of stocks, under normal circumstances, you will receive within 2 - 4 weeks. Please note there will be instances where France HQ has no stock, thus shipment will be delayed. This is a worldwide situation which not only Singapore is facing.

    We hope our customer might note that BareSkin Elements does not represent courier companies, and as much as we hope for parcels to arrive on time, parcels can suffer delays beyond our control. However, please rest assured we are on your side and will help in any way we can.

    We deliver your parcel using Private courier door delivery. Upon receiving your order, we will contact you to ask for a preferred date and time to receive the parcel from us. 

    We will ask you for a preferred timing of delivery and you can arrange someone to receive your order on your behalf. A message will be sent to you prior the delivery.

    Yes, we can. However, we will not be liable for lost or stolen orders. 

    We provide free shipping in Singapore. There is absolutely no additional shipping fee incurred.

    Unfortunately No, we only ship within Singapore. 

    Biologique Recherche has various distribution partners around the world and each distributor is only allowed to sell within its country. This explains why we are only able to sell and ship the brand in the Singapore.

    When there is an update to your order (e.g. shipment), you will receive an email from BareSkin Elements with tracking information on your order.  You may check the parcel status using the tracking url and number.

    All delivery comes with tracking information.

    Refund

    We normally do not accept cancellations, but please notify us as soon as possible if you need to cancel your order or part of your order. Depending on the items/orders/your purchase status we might be able to assist. However, please note in some situations, once we have processed your order, we are unable to refund or change your order.

    Return purchase is only applicable to item damaged during shipment or we have sent wrong item. Kindly email your inquiry to support@bareskinelements.com.sg with the subject “Return Item” or contact us on +65 8660 8352. We will assist you as soon as possible.  Please allow 2 working days for your inquiry to be processed. 

    To make the process run smoother and faster, do send your inquiry with picture(s) of your item(s) & its condition and your order details for record purpose.

    Note: All our orders are securely wrapped with thick bubble wrap. There is no return of item if you have dropped or spill the item, damage the cap of the item or if the authenticity seal is not intact. If product is opened / deemed not suitable for skin, we would like to seek your understanding that we do not offer refund as well.

    You can use a piler to open up the seal if you accidentally broke it. There is no refund as it does not affect the quality of the serum at all. We provide a dropper top for each quintessential serum which you can attach once the seal is opened.

    Please allow up to 3 working days from the date we receive your return package or from the date we cancelled your order.

    Refund will based on customer actual paid via same payment mode - Final payment to refund. The same credited Loyalty points will also be deducted once refund is fulfilled. The refund will appear in your bank statement 2-3 days depending on your bank policy.

    Note: BareSkin Elements does not bear any third party surcharges such as currency conversion fee, admin fee, etc. This is applicable to Paypal, Credit Card and Bank. Refund is solely based on the customer actual paid 

    Payment

    We accept payment by cards from Visa, MasterCard and American Express as well as via Apple Pay and Google Pay.

    When placing an online order with your debit/credit card, your details will be entered into a Secure Sockets Layer (SSL) secured web page. Your details will then be SSL-encrypted and sent directly to our credit card provider’s network, where your details and transaction will be authorized and approved. Your credit card details will never be stored on our servers. All shopify and paypal payment (which handle credit card payments) are PCI compliance internationally.

    Contact Us

    For any other questions you may have please feel free to contact us:

    1. Email us at support@bareskinelements.com.sg
    2. Call or Whatsapp us at +65 8660 8352
    3. Click on the facebook messenger icon on the right bottom on the page
    4. Fill in the contact us form